“The problem is not in the lack of confidence into the EU institutions, but in the decision process, which is not part of the public sphere because of its secrecy”. This tweet is a reaction (for which I am very thankful) to my interview on the e-participation of citizens, that was published on the website of the Institute for electronic participation (InEPA). As 140 characters are not enough to answer to it, I decided to write my answer here. Briefly I can say just the following – the lack of confidence into the EU institutions (and the consequent feeling of impotence) is a consequence of the lack of knowledge of their work and of the decision process. Which is in fact not even so closed as it seems.